currency_exchange Operational Rules

Refund Policy

Last updated: June 2026

Due to the irreversible and decentralized nature of blockchain networks, all transactions executed via 10MinSwap are final. Please review our specific refund constraints and operating parameters carefully.

1. Irreversibility of Blockchain Transactions

Once a token swap or withdrawal request is confirmed and transmitted to its native network ledger (BEP20, TRC20, etc.), it cannot be cancelled, reversed, or refunded. Digital asset routing paths are automated and completely permanent.

2. Failed & Erroneous Operations

If a transaction fails internally due to platform infrastructure constraints prior to ledger processing, the equivalent digital balance will be rolled back and restored to your internal wallet balance automatically.

3. Incorrect Address Submissions

10MinSwap holds zero financial liability for assets sent to incorrectly typed wallet numbers, invalid destination targets, or cross-chain mismatches. It is the user's absolute responsibility to verify string address accuracy before execution.

4. System Slip and Rate Variances

Cryptocurrency markets experience rapid price volatility. Minor asset conversion fluctuations caused by real-time blockchain slippage values during processing delays do not constitute grounds for refund requests or balance adjustments.

5. Dispute Resolutions

For any unresolved accounting system discrepancies, users can open a formal communication ticket through our official channels. Valid system bugs verified by our core developers will be evaluated individually on a case-by-case framework.

By initiating any exchange matrix on 10MinSwap, you formally acknowledge that cryptographic assets carry native risk and accept this finality framework completely.